Cancellation Policy

Last updated: July 2026.

Because each engagement is built around a whole bluefin sourced for your date and headcount, our deposit and cancellation terms protect the sourcing. The signed services agreement controls; this page summarizes it.

Deposits & headcount

A deposit secures the date and the fish. Final headcount locks ahead of the event, and the bluefin is sourced against that number.

Cancellation

Once the fish is sourced for your date, that cost cannot be recovered, so cancellations inside the sourcing window are non-refundable to the extent of what has been committed.

Rescheduling

Where a date can be moved before the fish is sourced, we will work with you to reschedule and to apply your deposit to the new date, subject to availability.

Contact

reservations@otoroclub.com.

Guest Notices

Raw seafood. Engagements serve raw and undercooked fish. Consuming raw or undercooked seafood may increase your risk of foodborne illness, particularly for guests who are pregnant, immunocompromised, elderly, or have certain medical conditions.

Allergens. Fish, shellfish, soy, sesame, wheat, and egg are present in our service. Notify us in writing of any allergy at least seven days before the engagement. We cannot guarantee an allergen-free environment.

Sourcing & substitution. Species, cuts, and portioning are subject to availability at market. Where a whole bluefin is unavailable, an equivalent grade may be substituted with notice to the host.

Photography. Engagements may be photographed for our portfolio. Hosts may opt out in writing before the event date. Alcohol service, where added, requires separate arrangement and licensing.

Full food safety & allergen notice